Before agreeing to cancel with a buyer it is important first to cancel with huboo. This can be done very simply by clicking on 'Sales' finding the order then clicking on 'Cancel'. Please then follow the confirmation steps AND double check the sales list again to ensure it has been cancelled successfully.
If the item is 'locked for shipping' or is not on the sales list and instead on the 'Sales huboo has shipped' list then we have already packed and probably shipped your order so you should not agree to cancel with the buyer. Instead they will need to fill out a return request with their channel to get a refund.