Importing Orders To Huboo Manually Via CSV File
The Huboo dashboard supports CSV order imports.
Importing your orders to Huboo via CSV is simple; just follow the steps below:
Download our template CSV order file (Click the link, go to ‘File’, click ‘Download’ and select ‘CSV’ format
Populate the fields with the relevant customer and order data for your orders. PLEASE NOTE - you cannot import bundle orders to Huboo via CSV - you should import them as individual rows per each SKU in the bundle. Contact your Client Success Manager if you need help with this.
STATE SELECTION : Canada, USA & Australia State Validation:
For Canada, Address Line 4 MUST match one of this list:
For Australia, Address Line 4 MUST match one of this list:
For United States, Address Line 4 MUST match one of this list:
Shipping Service Selection
Please see below a list of shipping service codes you should use to select the correct service from Huboo. These must be entered into the CSV file exactly as shown below (case and space sensitive)
(N.B.: if you have already mapped your shipping options on your channel to Huboo, you can use the exact shipping method title text as used on your channel).
We kindly request that you send a copy of your completed file to your Business Development Manager to validate data is in the correct format when processing a CSV order upload for the first time.
This is simply to ensure we avoid accidental errors in order details and shipping methods as well as to ensure the file will upload correctly.
Once validated by your Business Development Manager, visit your Huboo Dashboard and click the ‘Add Manual Order’ button in the ‘Sales’ menu:
To the right hand side of this page you’ll find a ‘Multiple/Batch Upload’ button
You will find our CSV uploader in this page. Use the ‘Choose File’ button to select your CSV file from your device and click ‘Upload’ on the right hand side of the page:
Once uploaded, you’ll be taken to an upload report page.
If there are any errors with your file, they will be detailed here. If there are no errors, your orders should appear within your ‘Sales’ tab shortly (please allow up to 15 minutes for this to take place).
Please note that if any items within your csv are out of stock or any SKUs therein are not in our system as a ‘Listing With Huboo’ the respective orders for these items will appear in your ‘Sales Not With Huboo’ tab.
It is important you allow at least 15 minutes between uploading the file and expecting the orders to appear in your ‘Sales With Huboo’ tab.
IF YOU ARE CONCERNED THE IMPORT HAS NOT WORKED DO NOT TRY TO RE-UPLOAD THE FILE - contact your Client Success Manager to investigate.