Huboo Open API users have a unique view of Huboo's internal order statuses, which you will need to understand in order to effectively map your own channel statuses.
These statuses are detailed below. If you are unsure of any of these status' definitions, please raise a support ticket.
|neworder||order line item received, pending allocation||this status can also apply to orders received when stock is not available, but will 'wait' until stock is received and allocate automatically, if received within 7 days of import. This setting can be disabled by Huboo admin if you request 'do_not_wait_for_stock' be enabled at account level.|
|withhuboo||order line item allocated to available to stock||this order line item will be fully processed for shipping in our next 'shipping lock' (this occurs three times daily, 09:00/12:00/14:30.|
|pending||this is exclusive to Amazon orders, which have not been paid/completed by customers||not relevant to Open API users unless building custom integration for Amazon>Huboo|
|not_released_yet||order line item allocated to stock but held, pending release||this will only apply to accounts whereby 'hold_orders' setting is applied either in isolation or with 'release_full_baskets' also applied|
|split_to_bundle||order line item imported and recognized as containing SKU used in Huboo bundle listing||please refer to https://huboo.freshdesk.com/support/solutions/articles/6000242779-creating-bundles-with-huboo-multiple-items-under-a-single-sku- . The order line on this status then creates further order line items for each respective component of the bundle, this original line becomes redundant (no shipments are created from the original order line as it relates to no actual physical stock)|
|split_to_bundle_NOT_ENOUGH_STOCK||legacy status - this will not apply to any orders||N/A|
|notforhuboo||order line item received but cannot be fulfilled||refer to https://huboo.freshdesk.com/support/solutions/articles/6000242805-sales-not-with-huboo. NB refer also to notes in cell C2 - orders may not reach this status when out of stock if we are 'waiting on inventory'|
|complete||order line item complete, shipment created, tracking assigned (i.e. shipped)||orders will not progress to this status without tracking applied|
|cancelled||order line item cancelled in Huboo||you cannot cancel an order in Huboo by cancelling on your channel - this must be cancelled via Huboo dashboard.|